Effective Date: March 12th, 2025

1. Introduction

Welcome to Steady Paws (“Company,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring your personal data is handled securely and responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.steadypaws.com or interact with us.

By using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

When you interact with us, you may provide:

  • Personal Identifiers: Name, email address, and any information you submit via contact forms
  • Newsletter & Marketing Preferences: If you sign up for our newsletter, promotions, or communications
  • Customer Inquiries: Information provided when you contact us with questions or feedback

2.2 Automatically Collected Information

When you visit our site, we may automatically collect:

  • Device & Usage Data: IP address, browser type, device type, operating system, and pages visited
  • Cookies & Tracking Technologies: We use cookies and analytics tools (e.g., Google Analytics, Facebook Pixel) to improve user experience

2.3 Information from Third Parties

We may receive information from third-party services such as:

  • Advertising platforms (e.g., Google Ads, Facebook) for campaign effectiveness
  • Email marketing providers for subscription management
  • Social media platforms if you engage with our content

3. How We Use Your Information

We use the information we collect for purposes including:

  • Website Improvement: Analyzing site performance and enhancing user experience
  • Marketing & Communications: Sending newsletters, promotions, and updates (opt-out anytime)
  • Responding to Inquiries: Addressing customer support requests
  • Security & Fraud Prevention: Monitoring for unauthorized access or malicious activity

4. How We Share Your Information

We do not sell your personal data. However, we may share it with:

4.1 Service Providers

  • Analytics providers (e.g., Google Analytics) for website insights
  • Email marketing services (e.g., Mailchimp, Klaviyo) for communications
  • Advertising partners (e.g., Google Ads, Meta Ads) to improve marketing efforts

4.2 Legal Compliance

We may disclose your information when required by law, government requests, or to protect our legal rights.

5. Your Rights & Choices

5.1 United States (CCPA – California)

If you are a California resident, you have the right to:

  • Request access to personal data we collect
  • Request deletion of your personal information
  • Opt-out of data sharing for advertising purposes

To exercise these rights, contact us at contact@steadypaws.com

5.2 Australia (Privacy Act 1988)

Australian residents have the right to:

  • Request access to personal data
  • Correct inaccuracies in their information
  • File a complaint regarding data misuse

5.3 Europe (GDPR)

If you are in the EU, UK, or Switzerland, you have the right to:

  • Access, correct, or delete your personal data
  • Withdraw consent for marketing
  • File a complaint with your data protection authority

6. Cookies & Tracking

We use cookies to enhance site functionality, analyze traffic, and personalize ads.

You can manage cookies via browser settings or opt-out using YourAdChoices.

7. Security Measures

We take reasonable precautions to protect your data, including encryption and secure access controls. However, no system is 100% secure.

8. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted with an updated effective date.

9. Contact Us

If you have questions about this Privacy Policy, you can contact us at:

Email: contact@steadypaws.com

Address: Level 4, 459 Church St, Richmond VIC, Australia